Independent ShiftCare help

Stuck on ShiftCare and not getting answers?

Independent ShiftCare help from someone who spent four years inside the product. Describe your problem and get a real response from a real person — not a ticket number.

Get help with your problem

Or set up ongoing support from $300/month

  • 4 years inside ShiftCare · 4× internal MVP award
  • NDIS · PRODA · SCHADS · Support at Home
  • Independent — you talk directly to Paul

Paul Slater Consulting is an independent service and is not affiliated with, endorsed by, or operated by ShiftCare. ShiftCare is a trademark of its respective owner.

Sound familiar?

  • A claim was rejected and you cannot work out why.
  • Payroll exported wrong and you have hours to fix it.
  • Your price list was never updated for the new 2026–27 Pricing Schedule.
  • SIL items are still on the old code and claims are bouncing.
  • An integration silently stopped syncing.
  • You logged a ticket and you are still waiting.

If any of these are true today, describe it below. I will look at it and tell you what is actually going on.

What help actually looks like

Straight answers, quickly. You describe the problem, I investigate it properly and explain what is wrong and how to fix it — in plain terms, not a link to a help article.

Done with you, not to you. I work in your live account with your team watching, so the knowledge stays with your people instead of leaving when I do.

Someone who knows the product and the sector. Four years working with ShiftCare providers on NDIS claiming, PRODA, SCHADS and payroll, plus integrations with PayCat, Employment Hero, MYOB, Xero and QuickBooks.

Tell me what is broken

No obligation and no sales sequence. If it is something I can help with, I will tell you the next step and quote any paid work upfront. If it is not, I will tell you that too.

I read every one of these myself. You will hear back the same business day (AEST).

Your details are used to respond to your enquiry. Nothing else. Privacy policy

Or get ongoing access instead of one-off help

If ShiftCare problems keep landing on your desk, a monthly arrangement works out cheaper than calling someone in each time.

Ongoing support

$300 AUD + GST / monthCancel anytime

  • Four 30-minute sessions each month
  • Unused sessions roll over, up to 12 sessions
  • Use them for troubleshooting, training or workflow tweaks
  • Send an issue anytime — I will investigate and explain the fix
  • Your first month includes a practical account health check
Start ongoing support By purchasing, you agree to the Terms and Conditions.

Who you are actually talking to

Paul Slater presenting ShiftCare training to an audience at an industry event

Many providers already know Paul from ShiftCare webinars and training sessions. Over four years he presented regular customer webinars, explained new features, and worked directly with providers untangling difficult setup, billing and workflow problems. He was recognised internally with four MVP awards for customer-focused work.

Paul Slater Consulting gives providers direct access to that experience — independent, practical, and focused on getting the software working properly for your team.

Would rather talk it through first?

Book a free 30-minute call. No prep needed — bring your messiest ShiftCare problem.

Book a free 30-min call