Privacy policy
How your information is handled
This policy covers website enquiries and consulting services supplied by Paul Slater trading as Paul Slater Consulting (ABN 67 951 231 203).
Information we may collect
Depending on how you engage us, we may collect business contact details, communications, booking and billing information, service requirements, referral information, account configuration information, and information you make available while we provide consulting services.
When work is performed in a live ShiftCare account or another client system, we may be able to view personal or sensitive information about your clients, participants, workers, or other individuals. We only access that information where reasonably necessary for the agreed work.
How we collect information
We may collect information directly from you through website forms, email, phone calls, video meetings, booking and payment services, invoices, supplied templates, or access you authorise to your business systems. We may also receive business contact details from a person who refers you to us, your authorised staff, or service providers.
How we use information
We use information to respond to enquiries, scope and deliver services, schedule sessions, process payments, maintain business records, secure and improve our operations, resolve disputes, and comply with legal obligations. We do not sell personal information or use client engagement data for unrelated marketing.
Consulting engagement data
We access and use engagement data only as reasonably necessary to provide the agreed services and follow your lawful instructions. We avoid downloading sensitive information unless it is necessary for the agreed work or you expressly direct us to do so.
Temporary exports and working copies are returned or securely deleted within 30 days after the relevant engagement ends, unless you request earlier deletion or we are legally required to retain them. This period does not apply to invoices, transaction records, correspondence, or other business records we must reasonably or legally retain.
Storage, security, and service providers
We take reasonable technical and organisational steps to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure. You should provide individual, time-limited access where available and remove our access when it is no longer required.
We may use reputable providers for website hosting, email, scheduling, video meetings, payment processing, accounting, and secure file handling. Those providers may process information in Australia or overseas, including in the United States. Payment card details are handled by the payment provider and are not stored by this website.
Data incidents
If we become aware of a suspected or actual data incident affecting information connected with your engagement, we will investigate promptly, take reasonable steps to limit harm, notify you promptly, and cooperate with any legally required assessment or notification.
Your responsibilities
You are responsible for ensuring that information you provide or make accessible has been collected and disclosed lawfully and that you have the necessary authority or consent for us to use it to provide the services. Please do not send sensitive client or participant information in an initial enquiry.
Access, correction, and complaints
You may ask what personal information we hold about you, request correction, or raise a privacy concern by emailing paul@paulslaterconsulting.com. We will respond within a reasonable time and may need to verify your identity. If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
Website information
This website does not use advertising trackers, analytics scripts, or account registration. The referral form collects the details shown on the form so we can record, follow up, and administer the referral reward. Form submissions and standard technical request information may be processed by our website hosting provider in Australia or overseas.
Changes to this policy
We may update this policy as our services or legal obligations change. The current version and effective date will be published on this page.