Terms and Conditions

1. Definitions

In these Terms and Conditions:

• ACL means the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth).
• Client, you, or your means the person or business purchasing services from Paul Slater Consulting.
• Paul, we, us, or our means Paul Slater, trading as Paul Slater Consulting (ABN 67 951 231 203).
• Services means any consulting, onboarding, training, account review, troubleshooting, support, or other service or product we offer through our website, invoices, booking pages, payment pages, service orders, or written proposals.
• Package means a fixed-fee service with included session time or monthly support included in a recurring subscription.
• Session means a booked support session, usually 30 minutes or 60 minutes as specified for the relevant Package.
• Engagement Data means information, credentials, files, records, personal information, or other data made available to us in connection with the Services.
• Business Day means a day other than Saturday, Sunday, or a public holiday in Queensland.

2. Application of these Terms

These Terms and Conditions apply to every Service purchased, booked, or otherwise supplied by us, including:

• the free first meeting;
• ShiftCare Onboarding — Essential;
• ShiftCare Onboarding — Extended;
• Flexible Training and Account Review; and
• Ongoing Support,

This list is not exhaustive. These Terms and Conditions also apply to future Services described in a relevant invoice, booking confirmation, proposal, payment page, service order, or service description.

By booking a paid Session, paying an invoice, completing a purchase, or using a paid Service after receiving a link to these Terms and Conditions, you acknowledge that you have read and agree to them.

If there is any inconsistency between these Terms and Conditions and a specific written proposal signed or accepted by us, the specific written proposal prevails to the extent of the inconsistency.

3. Nature of the Services

We provide practical consulting and support services focused on ShiftCare setup, training, review, troubleshooting, workflow improvements, and related guidance.

Unless expressly agreed in writing:

• we do not guarantee any particular business outcome;
• we do not provide legal, accounting, tax, payroll, financial product, or employment advice;
• we do not provide emergency response services;
• we do not provide 24/7 support;
• we do not provide on-site support; and
• we do not perform unrestricted data migration, cleanup, or bulk import work outside the stated package inclusions.

Any work outside the agreed scope must be quoted and approved separately.

4. Free First Meeting

The free first meeting is:

• one-off;
• 30 minutes in duration; and
• intended to discuss your current setup, requirements, or problems and to identify the most practical next step.

The free first meeting:

• does not create any obligation to purchase further services; and
• does not include implementation work, troubleshooting, training, account changes, or follow-up unless separately agreed in writing.

5. ShiftCare Onboarding — Essential

5.1 Included entitlements

ShiftCare Onboarding — Essential includes:

• 8 x 60-minute sessions;
• practical ShiftCare workflow building with you;
• configuration and testing of relevant integrations;
• client and staff data imports using supplied templates;
• roster setup;
• practical team training;
• support for the first payroll and invoicing runs;
• direct access during onboarding; and
• four weeks of onboarding-related follow-up after go-live.

5.2 Package purpose

This package is best suited to straightforward implementations and smaller teams.

5.3 Validity

All sessions must be used within six months of purchase. Any unused sessions expire at the end of that period unless we agree otherwise in writing.

5.4 Scope limits

Standard client and staff imports using our supplied templates are included. More complex migration, cleanup, or restructuring work is not included unless separately quoted.

6. ShiftCare Onboarding — Extended

6.1 Included entitlements

ShiftCare Onboarding — Extended includes everything in the Essential package, plus:

• 14 x 60-minute sessions in total;
• six additional working sessions;
• more time for complex workflows, integrations, and multi-team training; and
• four weeks of onboarding-related follow-up after go-live.

6.2 When this package is appropriate

Extended is intended for implementations involving:

• multiple departments or teams;
• complex funding arrangements;
• substantial integration requirements; or
• a level of operational complexity that cannot reasonably be completed within the Essential package.

There is no fixed staff-number threshold. Whether Extended is required depends on implementation complexity.

6.3 Validity

All sessions must be used within six months of purchase. Any unused sessions expire at the end of that period unless we agree otherwise in writing.

6.4 Scope limits

If additional migration, cleanup, specialist workflow design, or other work is required beyond the package inclusions, that work will be quoted separately.

7. Flexible Training and Account Review

7.1 Included entitlements

Flexible Training and Account Review includes:

• four hours of support;
• use of your live ShiftCare account;
• staff training;
• account settings review against practical best practice;
• workflow improvements to reduce unnecessary administration or risk;
• troubleshooting;
• integration assistance; and
• questions and answers.

7.2 How the hours may be used

The four hours may be used as:

• one half-day session; or
• four separate one-hour sessions.

7.3 Validity

The four hours must be used within three months of purchase. Any unused hours expire at the end of that period unless we agree otherwise in writing.

7.4 Scope limits

This package is intended for focused support and review work. It does not include a full implementation or a major redesign of your account unless separately quoted.

8. Ongoing Support

8.1 Included entitlements

Ongoing Support is a monthly subscription that includes:

• four x 30-minute sessions each month;
• a total of two hours of included session time per month;
• troubleshooting;
• staff training;
• workflow improvements and adjustments;
• issue investigation and explanation;
• a practical account health check during the first month;
• support through email, phone, and video meetings; and
• an initial response within one Business Day.

8.2 Rollover

Unused sessions roll over while the subscription remains active, up to a maximum bank of 12 x 30-minute sessions (six hours). Sessions are used from the oldest balance first. Any sessions above the cap do not accumulate, and all unused sessions expire when the subscription ends.

8.3 Cancellation

You may cancel Ongoing Support at any time through the Stripe customer portal, where available, or by emailing paul@paulslaterconsulting.com. To prevent the next renewal, we must receive the request before the renewal payment is processed. Cancellation takes effect at the end of the current billing period, and access continues until then.

8.4 No partial-month refunds

Partial-month refunds are not provided for a change-of-mind cancellation. This does not limit any refund, remedy, or other right available under the ACL, or any refund expressly provided by these Terms and Conditions.

8.5 Fair use

Ongoing Support is designed to provide regular support, not unlimited or emergency access. Sessions, including rolled-over sessions, remain subject to reasonable availability. We may reasonably manage booking frequency and session use to ensure the service remains practical and fair. The one-Business-Day commitment is for an initial response and is not a guaranteed resolution time.

9. Booking, Rescheduling, and Cancellations

9.1 Booking

Sessions may be booked by the method we make available from time to time, including online booking links.

9.2 Notice for cancellations and rescheduling

At least 24 hours’ notice is required to cancel or reschedule a session.

9.3 Late cancellations and no-shows

Late cancellations and no-shows count as a used session, although we may make a reasonable exception for an emergency or circumstances outside your control.

9.4 Our right to reschedule

We may reschedule a session if necessary due to illness, technical issues, unforeseen availability constraints, or another reasonable cause. If we do so, we will offer another suitable time and extend any applicable Package expiry date where reasonably necessary. If we cannot provide the rescheduled Session within a reasonable time, you may request a credit or refund for that unused Session.

10. Fees and Payment

10.1 Pricing

All prices are in Australian dollars and exclude GST unless stated otherwise.

10.2 Payment before first paid session

Payment must be made before the first paid session.

10.3 Invoicing

Invoices will state the relevant Package, fees, and any applicable GST. A link to these Terms and Conditions will be provided on or with the invoice or service order. Paying the invoice after receiving that link constitutes acceptance of these Terms and Conditions for the Services covered by it.

10.4 Overdue amounts

If an invoice is not paid by its due date, we may suspend services until payment is received. We may also charge reasonable recovery costs incurred in collecting overdue amounts, to the extent permitted by law.

10.5 Additional work

Additional sessions or out-of-scope work will be quoted separately before being performed, unless we agree otherwise in writing.

11. Work Not Included Unless Expressly Stated

The following are not included unless expressly stated in the relevant package or invoice:

• data migration and data cleanup;
• bulk roster imports;
• additional consulting or training sessions;
• emergency support;
• after-hours support; and
• on-site support.

Standard client and staff imports using our supplied templates are included in onboarding. More complex migration or cleanup work is quoted separately.

12. Client Responsibilities

You agree to:

• provide accurate, complete, and timely information;
• ensure that any data you provide is lawful to use and share;
• make available any required access, permissions, logins, or contacts needed for us to perform the Services;
• cooperate reasonably with scheduling, testing, and implementation;
• back up your own data before making changes where appropriate; and
• review any outputs, settings, or recommendations before relying on them operationally.

We are entitled to rely on the information you provide.

13. Reliance on Advice and Outputs

Our Services are provided to assist with workflow, setup, and practical support.

You remain responsible for:

• final decisions about your systems and operations;
• compliance with your own legal, accounting, payroll, privacy, and employment obligations; and
• checking that any implementation or configuration is suitable for your business before use.

To the extent permitted by law, we are not responsible for losses caused by your failure to follow our instructions, provide accurate information, or complete required testing.

14. Consumer Guarantees and Non-Excludable Rights

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the ACL or any other applicable law.

If you are a consumer or otherwise entitled to statutory protections, your rights under the ACL remain in force. If our Services are not supplied with due care and skill, are not fit for a disclosed purpose, or are not supplied within a reasonable time where the ACL applies, you may have rights and remedies that cannot be excluded.

To the extent our liability can be limited for a breach of a non-excludable guarantee, our liability is limited, at our option, to re-supply of the Services or payment of the cost of re-supply, where permitted by law.

15. Liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, or consequential loss;
• we are not liable for loss of profit, loss of revenue, loss of goodwill, or business interruption; and
• our total aggregate liability for any claim arising out of or in connection with the Services is limited to the amount paid by you for the relevant Service giving rise to the claim.

The exclusions and cap in this clause do not apply to liability arising from fraud, wilful misconduct, infringement of third-party intellectual property rights, or our breach of confidentiality or applicable privacy obligations. Nothing in this clause limits liability for personal injury caused by negligence or any other liability that cannot lawfully be limited.

16. Intellectual Property

Unless otherwise agreed in writing:

• we retain ownership of our pre-existing intellectual property, templates, processes, methodologies, and materials; and
• upon full payment, you receive a non-exclusive licence to use the deliverables we specifically create for you for your internal business purposes.

You must not resell, distribute, or commercially exploit our materials without our prior written consent.

17. Confidentiality

Each party must keep confidential any confidential information disclosed by the other party in connection with the Services, except where disclosure is:

• required by law;
• required to perform the Services;
• approved in writing by the disclosing party; or
• already public other than through a breach of these Terms and Conditions.

Each party must take reasonable steps to protect the other party's confidential information. These confidentiality obligations continue after the Services end.

18. Privacy and Data Handling

We will handle personal information and Engagement Data in a manner consistent with applicable privacy obligations and our Privacy Policy.

We will:

• access and use Engagement Data only as reasonably necessary to provide the Services and in accordance with your lawful instructions;
• use reasonable security measures and limit access to people and service providers who need it to perform or administer the Services;
• not sell Engagement Data or use it for unrelated marketing;
• notify you promptly after becoming aware of a suspected or actual data incident affecting Engagement Data and reasonably cooperate with investigation and notification requirements;
• return or securely delete temporary exports and working copies within 30 days after the relevant engagement ends, unless you request earlier deletion or we are legally required to retain them; and
• not download or retain sensitive client or participant information unless reasonably necessary for the agreed work or you expressly direct us to do so.

We may use reputable service providers to host, communicate, schedule, bill, or otherwise support the Services. We remain responsible for using those providers consistently with our applicable obligations.

You warrant that Engagement Data you provide or make accessible has been collected and disclosed lawfully and that you have the necessary consent or authority for us to use it to provide the Services. You remain responsible for maintaining your source records and appropriate backups.

19. Suspension and Termination

We may suspend or terminate the Services if:

• you fail to pay an invoice by the due date;
• you materially breach these Terms and Conditions;
• you act abusively or unreasonably toward us or our staff; or
• continuing the Services would be unlawful or impracticable.

You may terminate future Services by giving written notice. A change-of-mind termination does not entitle you to a refund for Services already supplied, used Sessions, or amounts that were properly due before termination, except where required by law or expressly stated in these Terms and Conditions.

If we terminate prepaid Services for a reason that is not caused by your breach, non-payment, abusive conduct, or unlawful instructions, we will refund the reasonable value of unused prepaid Services. This does not limit any additional remedy required by law.

For Ongoing Support, cancellation takes effect at the end of the current billing period.

20. Force Majeure

We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including illness, internet or platform outages, natural disasters, fire, flood, government action, or other force majeure events. We will take reasonable steps to minimise disruption and will extend affected Package expiry dates where reasonably necessary. If the event prevents a material part of prepaid Services from being supplied within a reasonable time, either party may terminate the affected Services and we will refund the reasonable value of unused prepaid Services.

21. Changes to Services and Terms

We may update these Terms and Conditions from time to time. The version accepted when you book, purchase, or pay for a Service applies to that Service.

For a recurring subscription, we will give at least 30 days' notice of a material change to these Terms, pricing, or service inclusions. A material change will not apply retrospectively, and you may cancel the subscription before the change takes effect.

We may change service inclusions, pricing, or support arrangements for future one-off purchases. Changes do not affect Services already paid for unless you agree otherwise in writing.

22. Disputes

If a dispute arises, the parties must first attempt in good faith to resolve it by direct communication.

If the dispute is not resolved within a reasonable time, either party may propose mediation before commencing court proceedings, except where urgent relief is required.

23. General

23.1 Entire agreement

These Terms and Conditions, together with any accepted invoice, booking confirmation, or written proposal, form the entire agreement between the parties in relation to the Services.

23.2 Severability

If any part of these Terms and Conditions is invalid or unenforceable, the remainder continues in effect.

23.3 Waiver

A failure or delay to enforce a right does not waive that right.

23.4 Assignment

You may not assign or transfer your rights under these Terms and Conditions without our written consent.

23.5 Governing law

These Terms and Conditions are governed by the laws of Queensland and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland.

23.6 Notices

A notice under these Terms and Conditions may be sent by email. Notices to us must be sent to paul@paulslaterconsulting.com. A notice is treated as received on the next Business Day after it is sent, unless the sender receives an automated delivery-failure message.

24. Contact

For questions about these Terms and Conditions or your Services, contact: